Useful Downloads

The Friends and Family Test Implementation Guidance

This is the official document from the Department of Health, outlining the Friends and Family Test, how it should be run and suggested methodologies.


The Friends and Family Test Letter to Trusts
FFT Letter


This is the official letter sent to all Acute Trusts in England, detailing the steps to be taken in implementing the FFT by April 2013.

 Good4HEALTH Flowchart example

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An example flowchart showing the SMS messages sent and received as part of the FFT.



Synapta Brochure from FFT Health

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A full descriptive brochure, outlining how FFT Health approaches the delivery of the Friends & Family Test.

(NOTE: Large file - please be patient)

Unify Guidance from Department of Healthunify thumb

Draft 2 of the DH guidance on putting the FFT data into Unify